Frequently Asked Questions

Ambitious Fleet Inc. specializes in expedited less than truckload (LTL) freight. Our sprinter vans can transport three standard-sized pallets of freight, with a maximum height of 60 inches and a maximum weight of 3000 lbs

We do things differently from standard LTL freight companies. Instead of waiting and combining shipments, we use sprinter vans to quickly deliver LTL freight directly to your destination. This minimizes the risk of damage or theft and ensures speedy delivery at competitive rates.

We do offer on-demand service, but we encourage customers to pre-schedule deliveries in advance whenever possible to guarantee our service. If you call us last-minute, we can only accommodate you based on our availability at that time.

No, our vans do not have lift gates. Access to a forklift and an overhead door will be required for the loading and unloading of shipments.

We can assist with loading/unloading freight if each piece weighs less than 20 lbs. For example, loading/unloading a shipment of 500 lbs with 20 pieces is possible. However, if a shipment weighs 500 lbs with 15 pieces, each piece being more than 20 lbs, we won't be able to load/unload it. Extra charges will also apply for this type of service.

We start charging for additional waiting time after 15 minutes. Additional wait time can occur for various reasons, such as the shipment not being ready, the shipper or receiver not being available, or excessive time required to unload the freight. Our team will promptly notify you, provide you with the reason for the delay, and keep you updated on the situation.

What is the maximum weight capacity for your sprinter vans?

We can assist with transporting your fridge, but please note that the customer will be responsible for arranging the loading and unloading of the appliance.

Yes, there are certain restrictions on the types of goods that can be transported using our services. We cannot transport dangerous goods, illegal items, firearms, drugs, or other controlled substances. Additionally, we do not handle intoxicating beverages, perishable items, or animals. Please ensure that your shipments comply with these restrictions when using our services.

The freight in transit is covered for $100k cargo coverage.

We primarily service clients in the Cambridge, Kitchener-Waterloo, Guelph area, and we can deliver Ontario-wide.

Yes, we can serve customers outside our usual area, but extra charges may apply. Please contact us for more information.

Our pricing is determined by time and distance. Longer distances and more time required result in higher prices. We offer flat rates for local deliveries.

A fuel charge is the cost of the fuel estimated to be consumed to complete your delivery, including the return trip. This charge can fluctuate based on diesel prices, and we update it weekly every Monday to reflect current fuel costs.

We can deliver local freight within 90 minutes.

Customers can book online, send us an email, or give us a call. We aim to respond promptly, with a goal of answering calls within 2 rings and emails within 10 minutes.

Yes, we can serve customers outside our usual area, but extra charges may apply. Please contact us for more information.

Yes, we offer a live tracking link where customers can track the progress and get an estimated time of arrival.

If we are notified before the pickup, we can reschedule. However, if the driver is at the pickup location and the delivery is canceled, TONU (Truck Order Not Used) charges will be applied.

We offer semi-monthly invoicing for regular clients. For non-frequent clients, payment is due on the next business day after the delivery is completed. Credit card pre-authorization is required, and we will only process it if you miss the payment due date. You have the option to pay via e-transfer, cheque, or credit card with a processing fee of 3%